Agreement between User and www.thehomedesignlab.com

Welcome to www.thehomedesignlab.com. The www.thehomedesignlab.com website (the "Site") is comprised of various web pages operated by The Home Design Lab. www.thehomedesignlab.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.thehomedesignlab.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

 

www.thehomedesignlab.com is an E-Commerce Site.

 

We curate stylish home design concepts for the most important spaces in your home at no cost. From kitchens and bathrooms to laundry rooms, and more. Consumers can shop by style, budget or space to create their dream home. What’s more, consumers can visualize their raw material flat lays and a big picture 3D rendering. From concept to creation, we make it easy to create beautiful spaces that you love. We source the best products and finishes from quality brands to fit your project, style and budget.

Simply shop your favorite design concept, and choose your material quantities in one easy checkout.

 

Privacy

Your use of www.thehomedesignlab.com is subject to The Home Design Lab's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

 

Electronic Communications

Visiting www.thehomedesignlab.com or sending emails to The Home Design Lab constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that The Home Design Lab is not responsible for third party access to your account that results from theft or misappropriation of your account. The Home Design Lab and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Children Under Thirteen

The Home Design Lab does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.thehomedesignlab.com only with permission of a parent or guardian.

 

Cancellation/Refund Policy

Refund requests must be emailed to support@thehomedesignlab.com. All products and materials must be in original packaging and in the same condition as when you received it to qualify for a refund. Products or materials that have been used, installed, or marked in any way are non-refundable. 

 

The Home Design Lab provides services to you are subject to the following conditions. If you visit or shop on www.thehomedesignlab.com, YOU ACCEPT THESE CONDITIONS OF USE, PRIVACY POLICY, RETURN POLICY and all other disclaimers and terms that appear elsewhere on www.thehomedesignlab.com Please read them carefully.

Return Policy:

There is a 20% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage. Please inspect your package immediately upon receipt for shipping damages. You must notify us within 24 - 48 hours of receipt of any shipping damages by emailing support@thehomedesignlab.com. 

If you refuse an order shipped by common freight carrier for any other reason than damage, defect, or the wrong item being shipped, you will be subject to a 20% restocking fee and a $250 freight refusal fee. If a standard, ground shipment is refused, you will be subject to a 20% restocking fee, $14.95 handling fee, and the shipping fee. Returns/Exchanges will not be accepted after 30 days from when you receive your shipment.

You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped by either ourselves or the manufacturer ALL ORDERS ARE TO BE CANCELED VIA E-MAIL AND ARE NOT FINAL UNTIL YOU RECEIVE A CONFIRMATION NUMBER. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped by either us or the manufacturer the terms of our Returns policy will take effect.

  *   Damaged items should not be accepted upon delivery.

  *   After signing for and accepting your item, you are responsible for all damage claims.

  *   You must contact us within 48 hours of receiving your item if your product is damaged or does not meet your needs.

  *   Call the manufacturer if product is defective after the first use.

  *   In the event of a return, you must contact customer service to receive a return authorization (RA) number. We will not accept any returns without a RA.

  *   All returns are subject to a 15 to 20 percent restocking fee.

  *   Shipping and handling charges to and from our warehouse are not refundable for returned items.

  *   Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received.

  *   If the product has been installed, it falls under manufacturer warranty please contact the manufacturer for parts or exchanges (Each manufacturer is different please contact us for more information).

  *   Customers must return the merchandise using the same shipping methods as was originally shipped. All returned merchandise must be insured when in route to any of our warehouses. If the merchandise arrives damaged, the customer will be liable for the merchandise and may not be eligible for a refund. We do not accept returns on Vanities, Mirrors and special orders or accessories as well as Discontinued products.

The Home Design Lab reserves the right to refuse returns.

All of our shipments are 100 percent insured. It is very important to inspect your product thoroughly before accepting and signing for it.. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice there is damage to the product, refuse the package and note the damage on the delivery invoice. Please call our customer service department immediately, and we will issue a return authorization (RA) number. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore, a thorough inspection of all packages is important before signing.

Product Display/Colors

The Home Design Lab attempts to display accurate product images. However, alternate images are sometimes displayed when the correct images are not available. You must carefully read the product specifications to verify your purchase and not rely solely on the images. We cannot guarantee that the color you see matches the product color, as the display of the color depends upon the monitor you are using. The Home Design Lab does not take responsibility for the quality of the images as well as sales that resulted from the image.

 

Contact our friendly customer service staff at support@thehomedesignlab.com if you’re unsure whether or not your product qualifies for a return or if you have any other questions. 

Links to Third Party Sites/Third Party Services

www.thehomedesignlab.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of The Home Design Lab and The Home Design Lab is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. The Home Design Lab is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by The Home Design Lab of the site or any association with its operators.

 

Certain services made available via www.thehomedesignlab.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.thehomedesignlab.com domain, you hereby acknowledge and consent that The Home Design Lab may share such information and data with any third party with whom The Home Design Lab has a contractual relationship to provide the requested product, service or functionality on behalf of www.thehomedesignlab.com users and customers.

 

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use www.thehomedesignlab.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to The Home Design Lab that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

 

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of The Home Design Lab or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

 

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. The Home Design Lab content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of The Home Design Lab and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of The Home Design Lab or our licensors except as expressly authorized by these Terms.

Third Party Accounts

You will be able to connect your The Home Design Lab account to third party accounts. By connecting your The Home Design Lab account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

 

International Users

The Service is controlled, operated and administered by The Home Design Lab from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the The Home Design Lab Content accessed through www.thehomedesignlab.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

 

Indemnification

You agree to indemnify, defend and hold harmless The Home Design Lab, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. The Home Design Lab reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with The Home Design Lab in asserting any available defenses.

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and The Home Design Lab agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

 

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. THE HOME DESIGN LAB AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

 

THE HOME DESIGN LAB AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. THE HOME DESIGN LAB AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE HOME DESIGN LAB AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF THE HOME DESIGN LAB OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction

The Home Design Lab reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Florida and you hereby consent to the exclusive jurisdiction and venue of courts in Florida in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

 

You agree that no joint venture, partnership, employment, or agency relationship exists between you and The Home Design Lab as a result of this agreement or use of the Site. The Home Design Lab's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of The Home Design Lab's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by The Home Design Lab with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and The Home Design Lab with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and The Home Design Lab with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

 

Changes to Terms

The Home Design Lab reserves the right, in its sole discretion, to change the Terms under which www.thehomedesignlab.com is offered. The most current version of the Terms will supersede all previous versions. The Home Design Lab encourages you to periodically review the Terms to stay informed of our updates.

 

Contact Us

The Home Design Lab welcomes your questions or comments regarding the Terms:

 

Email Address:

support@thehomedesignlab.com

 

 

Effective as of March 29, 2021